Refund Policy

HOUND LOOM REFUND & SALE DISCLOSURE

 

Standard Merchandise: Full-price items may be returned within 14 days of delivery. Items must be completely unused, free of pet hair, and in their original packaging to qualify for a return.

 

Discounted & Promotional Items (Final Sale): Please Note: Any items purchased at a markdown sale price, during a seasonal promotional event, or using a grand-opening coupon code are strictly Final Sale. We do not accept returns, refunds, or exchanges on any discounted merchandise.

 

Damaged Deliveries: If your gear arrives damaged or defective from transit, please email our support team at houndloom@gmail.com within 48 hours of delivery with a photo of the issue so we can dispatch a replacement immediately.